Water Meter Customer Portal FAQs

Question
How do I create an account for the water meter portal?

Answer
  1. Visit watertown-ma.gov/meters
  2. Select the “Water Meter Customer Portal” button.
  3. Select “Need to set up an account” link.
  4. Enter your email address.
  5. Click on the invite link in your email.
  6. Enter your water account number.
  7. Enter your cell phone number for text alerts (optional)
  8. Enter a password. Your password needs to follow these rules:
    • At least 12 characters.
    • At least one uppercase character.
    • At least on lowercase character.
    • Must not contain regular words.
  9. Click Submit

Question
How do I set up alerts?

Answer

You will select the “Settings” tab where the first option will be “Usage Alerts” Here you can customize the alerts you receive for:

  • Billing cycle usage
  • When you exceed a certain cubic foot
  • Daily usage alerts
  • Multi day alerts
  • Vacation alerts

You can also make updates on your alerts here. Be sure to click save when updating.

You will then want to go to the "Alert Recipients" option under Settings. Here you determine where the alerts are sent, and you can also add new recipients if needed. 

See how to set up alerts

Question
What can I see on my Dashboard of the Water Portal?

Answer

You can see the following details on your Water Portal Dashboard:

Billing Cycle Usage

  • The amount of water (in cubic feet) you’ve used during the current billing cycle.

Billing Cycle Data

  • A summary of your water usage for the billing cycle (same information as Billing Cycle Usage).

Billing Cycle Threshold

  • The usage threshold you set (in Alerts) and a comparison of your current usage against it.

Alerts

  • Notifications you’ve manually configured to track usage and other important updates (details provided in later slides).

Notifications

  • General app notifications related to your account and usage

See what you can view on your water portal dashboard

Question
How can I change the language settings on my Water Portal?

Answer
  1. Select the Menu button in the top left-hand corner of your screen.
  2. Select “Language.”

Here you can choose between English and Spanish

See how to update your language in the portal

Question
How can I pay my water bill through the Water Portal?

Answer
  1. Select the Menu button in the top left-hand corner of your screen.
  2. Select “Pay Bill.”

This will bring you to the vendor we use for online payments

Question
How do I view my usage details?

Answer
  1. Select the Menu button in the top left-hand corner of your screen.
  2. Select “Usage Details.”

Here you can see your water usage in the following increments:

  • 24 hours
  • 7 days
  • 30 days
  • 12 months

See how to view your usage details in the portal

Question
How do I update my user settings?

Answer
  1. Select Menu button in the top left-hand corner of your screen.
  2. Select "Settings".
  3. Select "User Settings".

Here you can update your account details for the web app such as:

•Your email
•Cell Number
•Password
•Manage Account numbers

See how to update your user settings in the portal

Question
How do I add an additional water meter to my account?

Answer
  1. Go to Settings, then select User Settings.
  2. Click on Manage Accounts.
  3. Select the Add Account button.
  4. Enter the account number found on your bill to add the additional meter.

See how to add a meter to your Water Meter Customer Portal